As you browse through the Z Star Shoes Website, click on the "add to bag" button beneath the items that you wish to purchase.

Once your desired item is added to the shopping cart just click on the shopping bag icon on the top right corner and select continue to checkout, you can either checkout as a Guest or you can sign up to get latest updates. Afterwards you just need to provide personal details and select the order now button to place your order.

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

Z Star Shoes offers its customers a variety of payment methods. You can purchase through Master Card, Visa Card, Credit Card, Debit Card and COD (cash on delivery) service.

Orders are shipped Monday through Saturday (business days), excluding public holidays and weekends. Any orders placed on Sunday will be shipped in coming week.

Once you have placed your order, we will email you a Customer invoice Number or Order tracking number. With the help of this number you can track your order easily on relevant courier website.

Orders are dispatched once you confirmed via robocall 04238029000 or our Customer Care Officer has verified all of your details. Once the verification process is done your order will be immediately shipped and will reach you within 3-5 working days depending on the delivery. Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of Z Star Shoes or the carrier.

All items are in stock unless "Out of stock" is indicated. On receipt of your order if any items are unavailable, we will inform you by email and we will offer you a voucher/refund or alternative availability date where possible.

PKR 150/- will be charged on order value of less than PKR 3,000. We provide free shipping for orders valued above PKR 3,000 in Pakistan.

Z Star Shoes only sells items in perfect condition, so in the exceptional case that you receive an article with a defect, contact our Customer Service department 03019796946.

If you have accidentally, receive an item that you did not order, please contact our customer service 03019796946.

It usually takes 7-10 days to complete the online exchange process after it has been verified. Instore exchanges require customers to have the original invoice and all the tags intact for the purchased article. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to drop off the purchased item at a given location. However, if the item is defected or incorrect then the article will be picked up from the customer’s doorstep within 3 to 5 working days. Note: Sale articles are neither exchangeable nor refundable.